• AGORA (2011), Agora-parl.org: Portal for Parliamentary Development, AGORA Partners, viewed 18 October 2011, http://www.agora-parl.org/
• Cuninghame, K. (2009), Guidelines for Legislative Libraries, 2nd edition, De Gruyter Saur, Munich.
• Ellis, S., Heaney, M., Meunier, P. & Poll, R. (2009), 'Global Library Statistics' IFLA Journal 35(2), p. 123-130, viewed 18 October 2011, http://archive.ifla.org/V/iflaj/IFLA-Journal-2-2009.pdf
• IFLA Statistics and Evaluation Section (2010), IFLA Library Statistics Manifesto, viewed 10 October 2011, http://www.ifla.org/publications/ifla-library-statistics-manifesto
• Missingham, R. (2011), 'Parliamentary library and research services in the 21st century: A Delphi study' IFLA Journal 37(1), p. 52-61.
• Reference and User Services Association (2006), Reference and User Services Guidelines for introducing Electronic Info Resources to users, American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesintroduction.cfm.
• RUSA MARS/RSS Virtual Reference Committee (2010), Implementing and Maintaining Virtual Reference Services, American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/virtual-reference-se.pdf
• Watt, I. (2010), 'Changing visions of parliamentary libraries: From the Enlightenment to Facebook' IFLA Journal 36(1), p. 47-60.

• Babao, P. (2008), PhpMyLibrary, viewed 18 January 2008, http://www.phpmylibrary.org/ DEADLINK!!
• Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation' Australian Academic and Research Libraries 39(1), p. 1-13.
• Bülow, A.E. & Ahmon, J. (2011), Preparing Collections for Digitization Facet, London.
• Breeding, M. (2008), 'Major Open Source ILS Products' Library Technology Reports 44(8) p. 16-31f.
• Breeding, M. (2008), 'Open Source Library Automation: Overview and Perspective' Library Technology Reports 44(8) p. 5-10.
• Breeding, M. (2011), Library Technology Reports, viewed 18 October 2011, http://www.librarytechnology.org/LibraryTechnologyReports.pl
• Chalon, P. X., Alexandre-Joaquim, L. et al. (2005), 'Open your mind! Selecting and implementing an integrated library system:the open-source opportunity' 10th European Conference of Medical and Health Libraries, Cluj-Napoca , Romania, 11th-16th September 2005.
• Dorman, D. (2004), 'The Case for Open Source Software in the Library Market' Ubiquity 4(47).
• 'Emilda' (2008), Realnode Ltd, viewed 18 January 2008, http://www.emilda.org/
• 'Evergreen' (2008), Georgia Public Library Service, viewed 18 January 2008, http://www.open-ils.org/
• 'Gnuteca' (2008), Cooperativa de Soluções Livres, viewed 18 October 2011, http://www.gnuteca.org.br/
• 'Koha' (2008), Koha Development Team and Katipo Communications Ltd, viewed 18 January 2008 http://www.koha.org/
• 'PMB' (2008), PMB Services, viewed 18 January 2008, http://www.pizz.net/
• Stevens, D. & Stetson, M. (2008), OpenBiblio, viewed 18 January 2008, http://obiblio.sourceforge.net/

• 'Anglo American Cataloguing Rules 2' (2006), AACR Fund, viewed 18 October 2011, http://www.aacr2.org/about.html
• 'MARC Standards' (2011), Library of Congress - Network Development and MARC Standards Office, viewed 18 October 2011, http://www.loc.gov/marc/
• 'Universal Bibliographic Control and International MARC Core Programme' (2004), International Federation of Library Associations, viewed 18 October 2011, http://archive.ifla.org/VI/3/ubcim.htm

• 'TEI - Text encoding initiative' (2011), TEI Consortium, viewed 18 October 2011, http://www.tei-c.org/index.xml
• Wikipedia contributors (2011) 'EPUB' Wikipedia, The Free Encyclopedia, viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=EPUB&oldid=456038840
• Wikipedia contributors (2011) 'Portable Document Format' Wikipedia, The Free Encyclopedia, viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=Portable_Document_Format&oldid=455816838

• 'Dewey Services' (2011), OCLC, viewed 18 October 2011, http://www.oclc.org/dewey/
• 'Library of Congress Classification' (2011), The Library of Congress, viewed 18 October 2011, http://www.loc.gov/catdir/cpso/lcc.html
• Zhang, Q., Liu, X. & Wang, D. (1996) 'Contemporary Classification Systems and Thesauri in China' 62nd IFLA General Conference - Conference Proceedings, viewed 18 October 2011, http://www.ifla.org/IV/ifla62/62-qiyz.htm

• Interlibrary Loan Application Standards Maintenance Agency (1997), 'An Introduction to the ISO InterLibrary Loan Application Standards' ISO ILL Protocol Standards, viewed 17 April 2011, http://www.collectionscanada.gc.ca/iso/ill/standard.htm.
• 'ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Service Definition' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=22247
• 'ISO 10161-1:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=22248
• 'ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=21389

• Global Registries Organisation (2009), 'The Registry Interchange Format - Collections and Services (RIF-CS)' Global Registries viewed 18 October 2011, http://www.globalregistries.org/rifcs.html
• 'ISO 2146:2010 Information and documentation - Registry services for libraries and related organizations' (2010), International Organization for Standardization, viewed 19 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=44936

• 'DCMI Specifications' (2011), Dublin Core Metadata Initiative, viewed 18 October 2011, http://dublincore.org/specifications/
• 'Extensible Markup Language (XML)' (2011), W3C, viewed 18 October 2011, http://www.w3.org/XML
• International Press Telecommunications Channel (2011), 'IPTC Web - News Exchange Formats - Which NewsML standard do you want?' viewed 18 October 2011, http://www.iptc.org/cms/site/single.html?channel=CH0087&document=CMS1206527546450
• 'MARC 21 XML Schema' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/marcxml/
• 'Metadata Encoding and Transmission Standard: METS' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/mets
• 'Metadata Object Description Schema: MODS' (2010), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/mods/
• 'PREMIS: Preservation Metadata Maintenance Activity' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/premis/
• RSS Advisory Board (2009), 'RSS 2.0 Specification' viewed 18 October 2011, http://www.rssboard.org/rss-specification
• Wikipedia contributors (2011), 'Open Archives Initiative Protocol for Metadata Harvesting' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Open_Archives_Initiative_Protocol_for_Metadata_Harvesting&oldid=452500037
• Wikipedia contributors (2011), 'Resource Description Framework' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Resource_Description_Framework&oldid=455224714
• XMLNews.org (1999), 'XMLNews Technical Overview' viewed 18 October 2011, http://www.xmlnews.org/docs/tech-overview.html

• MOUSS Management of Reference Committee (2004), 'Guidelines for Behavioural Performance of Reference and Information Service Providers' American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesbehavioral.cfm

• 'ISO 28560-1:2011 Information and documentation – RFID in libraries – Part 1: Data elements and general guidelines for implementation' (2011), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=50996

• 'ISO 11620:2008 Information and documentation - Library performance indicators' (2008), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=37853.
• 'ISO 2789:2006 Information and documentation - International library statistics' (2006), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=39181

• 'Establishing a Service Level Agreement' (2005), Microsoft, viewed 18 October 2011, http://technet.microsoft.com/en-us/library/bb124886%28EXCHG.65%29.aspx
• 'Information Technology Infrastructure Library' (2011) APM Group Ltd., viewed 18 October 2011, http://www.itil-officialsite.com/
• Karten, N. (2008), 'Establishing Service Level Agreements' viewed 18 October 2011, http://www.nkarten.com/sla.html
• 'Service Level Agreement and SLA Guide' (2008), viewed 18 October 2011, http://www.service-level-agreement.net
• Wikipedia contributors (2011), 'Information Technology Infrastructure Library' Wikipedia, The Free Encyclopedia viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=Information_Technology_Infrastructure_Library&oldid=456115514
• 'Your Service Level Agreement Template - A Sample SLA' (2003), viewed 18 October 2011, http://www.sla-world.com/framework.htm

Digital Library and Digital asset management

• 'Cenatic Activae' (2011), Cenatic, viewed 18 October 2011, http://activae.cenatic.es/
• Donohue, T. (2011), DSpace-Fedora Integration FAQ, viewed 19 October 2011, https://wiki.duraspace.org/display/DSPACE/DSpace-Fedora+Integration+FAQ
• 'DSpace' (2011), Duraspace, viewed 18 October 2011, http://www.dspace.org
• 'EnterMedia DAM Software' (2011), EnterMedia Software Inc., viewed 18 October 2011, http://entermediasoftware.com/
• 'EPrints - Digital Repository Software' (2011), University of Southampton, UK, viewed 18 October 2011, http://www.eprints.org
• 'Fedora Repository' (2011), Fedora Commons Inc., viewed 18 October 2011, http://fedora-commons.org
• 'FocusOPEN Digital Asset Manager' (2011), Daydream Interactive Ltd., viewed 18 October 2011, http://www.digitalassetmanager.com/
• 'Greenstone Digital Library Software' (2011), New Zealand Digital Library Project, viewed 18 October 2011, http://www.greenstone.org
• 'HP TRIM Software' (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software
• 'Kete' (2011), Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://kete.net.nz/
• 'KnowledgeTree Online Document Management Software' (2011), KnowledgeTree Inc., viewed 18 October 2011, http://www.knowledgetree.com/

• 'Intersearch Interdocs' (2011), Prosentient Systems Pty Ltd., viewed 18 October 2011, http://www.intersearch.com.au/
• 'ISO ILL: The international standard for interlibrary loan' (2011), OCLC, viewed 18 October 2011, http://www.oclc.org/isoill/default.htm

• 'Desk Tracker' (2011), Compendium Library Services LLC, viewed 18 October 2011, http://www.desktracker.com/
• 'Google Docs' (2011), Google, viewed 18 October 2011, http://docs.google.com
• 'Google SMS Applications' (2011), Google, viewed 18 October 2011, http://www.google.com/sms/
• 'Knowledge Tracker' (2011), Compendium Library Services LLC, viewed 18 October 2011, http://www.knowledgetrackerlib.com/
• 'Libraryh3lp' (2011), Libraryh3lp, viewed 18 October 2011, http://libraryh3lp.com
• 'libstats' (2011) viewed 18 October 2011, http://code.google.com/p/libstats/
• 'LiveZilla Live Help' (2011) LiveZilla GmbH, viewed 18 October 2011, http://www.livezilla.net. LiveZilla is a free solution with extensibility through commercial extensions (for example statistics). Script-able and flexible.
• 'Lotus Sametime Unyte' (2011), WebDialogs, Inc., viewed 18 October 2011, http://www.unyte.net
• 'Office' (2011), Microsoft, viewed 18 October 2011, http://office.microsoft.com/en-au/
• 'OpenOffice.org - The Free and Open Productivity Suite' (2011), Oracle, viewed 18 October 2011, http://www.openoffice.org/
• 'Pidgin, the universal chat client' (2011), Pidgin, viewed 18 October 2011, http://www.pidgin.im
• 'RefTracker' (2011), AltaRama, viewed 18 October 2011, http://www.altarama.com/Products/RefTracker
• 'Skype' (2011), Skype Limited, viewed 18 October 2011, http://skype.com
• 'SMS Gateway: Google Voice'(2011), Libraryh3lp, viewed 18 October 2011, http://libraryh3lp.com/docs/sms-gateway-google-voice.html
• 'Windows Live Messenger 2011' (2011), Microsoft, viewed 18 October 2011, http://explore.live.com/windows-live-messenger

• 'Best Free Reference Web Sites Combined Index, 1999-2011 RUSA Machine-Assisted Reference Section (MARS)' (2011), American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/sections/mars/marspubs/marsbestindex.cfm
• 'DigitalBookIndex: World's Virtual Library' (2011), Digital Book Index, viewed 19 October 2011, http://www.digitalbookindex.org
• 'Directory of Open Access Journals - DOAJ' (2011), Lund University Libraries, viewed 18 October 2011, http://www.doaj.org/
• 'EIFL' (2011), Electronic Information for Libraries, viewed 18 October 2011, http://www.eifl.net/
• 'Free eBooks by Project Gutenberg' (2011), Project Gutenberg, viewed 19 October 2011, http://www.gutenberg.org
• 'Gallica digital library' (2011), Gallica, Bibliothèque nationale de France, viewed 19 October 2011, http://gallica.bnf.fr
• 'Google' (2011), Google, viewed 19 October 2011, http://google.com
• 'Google Books' (2011), Google, viewed 19 October 2011, http://books.google.com
• 'Google Scholar' (2011), Google, viewed 19 October 2011, http://scholar.google.com
• 'Libros Tauro' (2004), Libros Tauro, viewed 19 October 2011, http://www.librostauro.com.ar/librostauro.php
• McClintock, M. (2011), ManyBooks.net, viewed 19 October 2011, http://manybooks.net
• 'Registry of Open Access Repositories' (2011), School of Electronics and Computer Science at the University of Southampton, viewed 19 October 2011, http://roar.eprints.org/
• 'Scirus - for scientific information' (2011), Elsevier, viewed 19 October 2011, http://www.scirus.com/
• 'The Complete Discovery Solution' (2011), EBSCO Industries, Inc., viewed 19 October 2011, http://www.ebscohost.com/discovery
• 'The Summon Service' (2011), Serials Solutions, viewed 19 October 2011, http://www.serialssolutions.com/summon/
• 'Wikibooks' (2011), The Wikimedia Foundation, viewed 19 October 2011, http://www.wikibooks.org

• 'Accutrac Records Management Software' (2011), Iron Mountain Incorporated, viewed 19 October 2011, http://www.ironmtn.com.au/records/accutrac/
• 'EDC Record Center Software' (2011), DocuData Software Corporation, viewed 19 October 2011, http://www.docudatasoft.com/
• 'EMC Documentum' (2011), EMC Corporation, viewed 19 October 2011, http://www.emc.com/domains/documentum/index.htm
• 'HP TRIM Software' (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software
• 'Total Recall Records Storage and Management Software' (2011), DHS Worldwide, viewed 19 October 2011, http://www.dhsworldwide.com/

• 'EZproxy' (2011), OCLC, viewed 19 October 2011, http://www.oclc.org/ezproxy/
• Reese, T. (2011), MarcEdit viewed 19 October 2011, http://people.oregonstate.edu/~reeset/marcedit/html/
• 'SQuirreL SQL Client' (2011), SQuirrel SQL, viewed 19 October 2011, http://squirrel-sql.sourceforge.net/
• 'Universal SQL Query Tool' (2011), CodeUtility, viewed 19 October 2011, http://www.codeutility.com/Products/UniversalSQLQueryTool/UniversalSQLQueryTool.html
• 'Zebra' (2011), Index Data, viewed 19 October 2011, http://www.indexdata.com/zebra

• 'EZproxy' (2011), OCLC, viewed 19 October 2011, http://www.oclc.org/ezproxy/
• 'Shibboleth' (2011), Internet2 Middleware Initiative, viewed 19 October 2011, http://shibboleth.internet2.edu/
• 'Single Sign On (SSO) - Athens' (2008), Teldan Information Systems, viewed 19 October 2011, http://www.teldan.com/Templates/showpage.asp?DBID=1&LNGID=1&TMID=84&FID=636
• Wikipedia contributors, (2011), 'Active Directory' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Active_Directory&oldid=455825469
• Wikipedia contributors, (2011), 'Lightweight Directory Access Protocol' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Lightweight_Directory_Access_Protocol&oldid=455374150

• Destailleur, L. (2008), AWStats - Free advanced log file analyzer for web, ftp or mail statistics (GNU GPL), viewed 19 October 2011, http://awstats.sourceforge.net/
• 'Google Analytics' (2011), Google, viewed 19 October 2011, http://www.google.com/analytics/
• 'Piwik - Web analytics' (2011), Piwik, viewed 19 October 2011, http://piwik.org/.

• 'Basecamp' (2011), 37Signals LLC, viewed 19 October 2011 http://basecamphq.com/
• 'Microsoft Project 2010' (2010) Microsoft, viewed 19 October 2011,http://www.microsoft.com/project
• 'Project Manager' (2011), Project Manager Online Ltd., viewed 19 October 2011, http://www.projectmanager.com/

• Ally, M. & Needham, G. (2010), M-libraries 2: A virtual library in everyone's pocket, Facet, London.
• Blowers, H. (2007), Learning 2.0 : 23 things you can do to become web 2.0 savvy, viewed 19 October 2011, http://plcmclearning.blogspot.com/
• Sayers, M. (2009), Searching 2.0, Facet, London.
• Theimer, K. (2010), Web 2.0 Tools and Strategies for Archives and Local History Collections, Facet, London.

• 'Google Blog Search' (2011), Google, viewed 19 October 2011, http://blogsearch.google.com/
• 'Google Books' (2011), Google, viewed 19 October 2011, http://books.google.com
• 'Google Maps' (2011), Google, viewed 19 October 2011, http://maps.google.com
• 'Google News' (2011), Google, viewed 19 October 2011, http://news.google.com/
• 'Google Reader' (2011), Google, viewed 19 October 2011, http://reader.google.com
• 'Google Scholar' (2011), Google, viewed 19 October 2011, http://scholar.google.com
• 'Google+' (2011), Google, viewed 19 October 2011, http://plus.google.com/
• 'Ixquick Search Engine' (2011), Ixquick, viewed 19 October 2011, http://ixquick.com/
• 'Mozilla Thunderbird' (2011), Mozilla, viewed 19 October 2011, http://www.mozillamessaging.com/en-US/thunderbird/all.html
• 'Ning' (2011), Ning Inc., viewed 19 October 2011, http://ning.com/
• 'Scroogle' (2011), Scroogle, viewed 19 October 2011, http://www.scroogle.org
• 'TweetDeck' (2011), TweetDeck, viewed 19 October 2011, http://tweetdeck.com
• 'WorldCat.org: The World's Largest Library Catalog' (2011), OCLC, viewed 19 October 2011, http://www.worldcat.org

• 'Drupal' (2011), Drupal.org, viewed 19 October 2011, http://drupal.org/
• Gohr, A., and the DokuWiki Community (2011), DokuWiki, viewed 19 October 2011, http://dokuwiki.org/
• 'Google Docs' (2011), Google, viewed 18 October 2011, http://docs.google.com
• 'Joomla!' (2011), Open Source Matters, Inc., viewed 19 October 2011, http://www.joomla.org/
• 'Kete' (2011), Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://kete.net.nz/
• 'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://www.mediawiki.org/wiki/MediaWiki
• 'phpBB - Free and Open Source Forum Software' (2011), phpBB Limited, viewed 19 October 2011, http://www.phpbb.com/
• 'SharePoint' (2011), Microsoft, viewed 19 October 2011, http://sharepoint.microsoft.com/en-us/Pages/default.aspx
• 'vBulletin' (2011), vBulletin Solutions, viewed 19 October 2011, http://www.vbulletin.com/
• 'WordPress' (2011), WordPress, viewed 19 October 2011, http://wordpress.org/

• Gohr, A., and the DokuWiki Community (2011), DokuWiki, viewed 19 October 2011, http://dokuwiki.org/
• 'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://www.mediawiki.org/wiki/MediaWiki

• 'JAWS 12 Downloads' (2011), Freedom Scientific, Inc., viewed 19 October 2011, http://www.freedomscientific.com/downloads/jaws/jaws-downloads.asp
• 'NVDA' (2011), NV Access Inc., viewed 19 October 2011, http://www.nvda-project.org

• Alford, D. (2002), 'Negotiating and Analyzing Electronic License Agreements' Law Library Journal, 94(4): p. 621-644.
• Ayre, C., & Muir, A. (2004), 'The Right to Preserve: The Rights Issues of Digital Preservation.' D-Lib Magazine, 10(3)(March).
• Balnaves, E. (2005), 'Systematic Approaches to Long Term Digital Collection Management.' Literary and Linguistic Computing, 20(4): p. 399-413.
• Balnaves, E. (2007), 'Ensuring equitable participation in a resource-sharing network?: Gratisnet case study.' Australian Academic and Research Libraries, 38(4): p. 252-7.
• Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation.' Australian Academic and Research Libraries, 39(1): p. 1-13.
• Keast, D., & Balnaves, E. (2009), 'Open source systems bring Web 2.0 to special libraries.' In International Conference of Medical Libraries, Brisbane, viewed 19 October 2011, http://espace.library.uq.edu.au/view/UQ:179870
• Liesaputra, V., Witten, I.H. & Bainbridge, D. (2009), 'Creating and Reading Realistic Electronic Books' Computer Feb 2009: p. 72-81.
• 'Sustainability of Digital Formats Planning for Library of Congress Collections: WARC, Web ARChive file format' (2008), Library of Congress, viewed 5 January, http://www.digitalpreservation.gov/formats/fdd/fdd000236.shtml