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 +====== ICT Handbook for Parliamentary Libraries ======
  
 ====== Table of Contents ====== ====== Table of Contents ======
  
-<​pagelist&​comments>​+Table of Contents
  
-  * [[start|Table of Contents|This start page.]] +Chapter 1 - Introduction
-  * [[introduction|Chapter 1 - Introduction|Introduction & Roadmap - A general introduction to ICT in Parliament.]] +
-  * [[service|Chapter 2 - Selection and Management of Library ICT Services|Guidelines on the selection, implementaiton and management of ICT services for libraries.]] +
-  * [[core|Chapter 3 - Core Library Services|A discussion of core services for parliamentary libraries, including Library Management, Referece & Research Services.]] +
-  * [[arm|Chapter 4 - Archives and Records Management|The role of parliamentary libraries in archives and records management.]] +
-  * [[social|Chapter 5 - Social Media and Web 2.0|An overview of Web 2.0 developments and the common technologies.]] +
-  * [[ictsupport|Chapter 6 - Impact measures and statistics|Quantitative tools for measurement of service delivery ]] +
-  * [[glossary|Glossary|A glossary of useful terms for Parliamentary libraries.]] +
-  * [[reading|Further Reading|Bibliography and useful readings.]]+
  
-</​pagelist>​+Chapter 2 - Selection and Management of Library ICT Services
  
-====== Working Committee ====== +Chapter 3 - Core Library Services
-Only [[user|members of the IFLA Working Group on the ICT Handbook for Parliamentary libraries]] have access to this wiki (and Justin Unrau who's helping maintain it).+
  
-====== Introduction & Roadmap ======+Chapter 4 - Archives and Records Management 
 + 
 +Chapter 5 - Social Media and Web 
 + 
 +Chapter 6 - Impact measures and statistics 
 + 
 +Glossary 
 + 
 +Further Reading  
 + 
 +====== ​Background to the Handbook ====== 
 + 
 +This handbook has been sponsored by the Global Centre for ICT in Parliamentary Libraries and the IFLA Parliamentary Libraries Section. ​  The handbook has been prepared by Dr Edmund Balnaves in conjunction with an international editorial committee comprising Soledad Ferreiro (Chile), Moira Fraser (New Zealand), Adolfo Furtado (Brazil), Daniela Giacomelli (Global Centre for ICT), John Pullinger (United Kingdom), Roxanne Missingham (Australia),​ Sari Pajula (Finland), Albert Nuntja (South Africa), Andy Richardson (Switzerland),​ Innocent Rugambwa (Uganda), Donna Scheeder (United States of America), Raissa Teodori (Italy), William Young (Canada). 
 + 
 +<​pagebreak>​ 
 +====== Chapter 1: Introduction & Roadmap ======
  
 ===== The ICT-based Library ===== ===== The ICT-based Library =====
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 The roadmap in this section and the chapters that follow present ICT practice that can enhance the role of the library and reinforce these values. The roadmap in this section and the chapters that follow present ICT practice that can enhance the role of the library and reinforce these values.
  
 +<​pagebreak>​
 ===== Using this handbook ===== ===== Using this handbook =====
  
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 </​note>​ </​note>​
 +
 +This handbook also includes a **Glossary** that explains the many acronyms and technical terms used with ICT systems for libraries.
 +
  
 <​pagebreak>​ <​pagebreak>​
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 ====Step 4:  Develop a plan for your library for social networking and Web 2.0==== ====Step 4:  Develop a plan for your library for social networking and Web 2.0====
  
-Web 2.0 provides opportunities for the library to make services more visible and more accessible. ​ The challenge of Web 2.0 is to maintain the relevance of the library in the context where parliamentary members and their staff are drawing on divers information sources. ​ Their awareness of the ongoing role of the parliamentary library and the ways it can support their function is critical. ​ In the web 20 engaged world, this can entail exploring social media to ensure that the library is engaged and present in the domains of discourse favoured by their clientèle.+Web 2.0 provides opportunities for the library to make services more visible and more accessible. ​ The challenge of Web 2.0 is to maintain the relevance of the library in the context where parliamentary members and their staff are drawing on divers information sources. ​ Their awareness of the ongoing role of the parliamentary library and the ways it can support their function is critical. ​ In the Web 2.0 engaged world, this can entail exploring social media to ensure that the library is present in the domains of discourse favoured by their clientèle.
 The fifth chapter in this workbook explores the role of social media and Web 2.0  The values expressed in the "​Guidelines for Legislative libraries"​ are potentially challenged or enhanced by the pressures the social network and Web 2.0 place on the parliamentary library. ​ Members and their staff may now have divers sources of information to draw on.  In this context, it becomes all the more important to focus on parliamentary needs by situating the library in the information "​places"​ that they frequent. ​  ​Equally,​ it is all the more significant to robustly project the role of the library as an effective and impartial information source for members. ​ Channeling information synthesis through distribution channels that include web 2.0 may be a growing part of the picture for libraries. The fifth chapter in this workbook explores the role of social media and Web 2.0  The values expressed in the "​Guidelines for Legislative libraries"​ are potentially challenged or enhanced by the pressures the social network and Web 2.0 place on the parliamentary library. ​ Members and their staff may now have divers sources of information to draw on.  In this context, it becomes all the more important to focus on parliamentary needs by situating the library in the information "​places"​ that they frequent. ​  ​Equally,​ it is all the more significant to robustly project the role of the library as an effective and impartial information source for members. ​ Channeling information synthesis through distribution channels that include web 2.0 may be a growing part of the picture for libraries.
  
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 <​pagebreak>​ <​pagebreak>​
-====== Core Library Services ======+====== ​Chapter 3: Core Library Services ======
  
 ===== Introduction ===== ===== Introduction =====
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 Parliamentary libraries that are upgrading their current systems or exploring new services can take advantage of a generational advance in the core systems used by libraries. ​  ​Library Management systems, Digital Library systems, Document Delivery systems and research services have all been transformed by web-based delivery of services. ​   Understanding the information needs and information seeking behavior of members and their assistants, parliamentary committees and other stakeholders is important in this context. ​  This section outlines core services that are enablers of information delivery in the Parliamentary Library. ​ The selection of these systems should be framed in an understanding of the role of the Parliamentary Library that is centred on the parliamentary needs as discussed in the previous chapter. Parliamentary libraries that are upgrading their current systems or exploring new services can take advantage of a generational advance in the core systems used by libraries. ​  ​Library Management systems, Digital Library systems, Document Delivery systems and research services have all been transformed by web-based delivery of services. ​   Understanding the information needs and information seeking behavior of members and their assistants, parliamentary committees and other stakeholders is important in this context. ​  This section outlines core services that are enablers of information delivery in the Parliamentary Library. ​ The selection of these systems should be framed in an understanding of the role of the Parliamentary Library that is centred on the parliamentary needs as discussed in the previous chapter.
 +<​pagebreak>​
  
 ===== Integrated Library Management Systems (ILMS) ===== ===== Integrated Library Management Systems (ILMS) =====
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 The library should develop a communication strategy around the needs of Parliamentarians and their staff. ​  Where the library undertakes significant research, this information can be communicated through e-news letters or Web 2.0 dissemination of information (see Chapter Five). The library should develop a communication strategy around the needs of Parliamentarians and their staff. ​  Where the library undertakes significant research, this information can be communicated through e-news letters or Web 2.0 dissemination of information (see Chapter Five).
 +<​pagebreak>​
  
  
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 </​note>​ </​note>​
  
 +<​pagebreak>​
  
 ==== Case Study ==== ==== Case Study ====
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   * Newsletters   * Newsletters
   * Visibility and promotion of the service through the intranet   * Visibility and promotion of the service through the intranet
-   The delivery of these services therefore needs to balance timeliness relevance ​+   The delivery of these services therefore needs to balance timeliness ​with relevance ​
  
  
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   * Ability to route requests between staff.   * Ability to route requests between staff.
  
-The extension of the instant messaging approach to SMS offers the ability for Parliamentary clients to submit requests "on the fly" ​with similar management needs.+The extension of the instant messaging approach to SMS offers the ability for Parliamentary clients to submit requests "on the fly".
  
 ==== Client Relationship Management (CRM) & Knowledge Management ==== ==== Client Relationship Management (CRM) & Knowledge Management ====
  
-In the introduction to this handbook we discussed the need for the library to focus on the information requirements of members and their staff, and to provide impartial information from disparate sources that service their needs. ​ Some libraries are moving away from the concept of the "​Reference Desk" as a point of information delivery. ​ They are moving to a more personalised service management that may be framed around concepts of client relationship management. ​ An effective CRM can encompass elements of event management and information needs analysis. ​ It may also feed into and draw on a knowledge management resource to facilitate effective response to client information needs. ​ The information for a Client Relationship Management (CRM) may emerge from the implicit knowledge of staff as well as the information captured in the reference tracking system. ​ The CRM model should include the elements of knowledge management that will allow effective fulfillment of known information needs and a history of questions asked and resources commonly used.   This information can also inform the direction of collection building. ​ The CRM should capture:+In the introduction to this handbook we discussed the need for the library to focus on the information requirements of members and their staff, and to provide impartial information from disparate sources that service their needs. ​ Some libraries are moving away from the concept of the "​Reference Desk" as a point of information delivery. ​ They are moving to a more personalised service management that may be framed around concepts of client relationship management. ​ An effective CRM can encompass elements of event management and information needs analysis. ​ It may also feed into and draw on a knowledge management resource to facilitate effective response to client information needs. ​ The information for a Client Relationship Management (CRM) may emerge from the implicit knowledge of staff as well as the information captured in the reference tracking system. ​ The CRM model should include the elements of knowledge management that will allow effective fulfillment of known information needs and a history of questions asked and resources commonly used.   This information can also inform the direction of collection building.  ​ 
 + 
 +The CRM should capture:
  
   * Member/​staff contact details,   * Member/​staff contact details,
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-====== Archives & Records Management ======+====== ​Chapter 4: Archives & Records Management ======
 This chapter will discuss the role of libraries in archives and records management. Not all libraries fulfill this role for the Parliament. Where they do, this chapter outlines the role of ICT in facilitating the archiving and records management process, including Records Management systems. ​ Records are an essential tool for organisations in preserving their history and culture, and form a base of information for planning and decision making. ​ They can also be evidence of accountability for government organisations. ​ For Parliaments,​ the records of parliamentary debates, media releases and publications by Parliament and Members may be an important role of the library. ​  Where no such record keeping is currently maintained by the Parliament, it may be an area of initiative by the library. This chapter will discuss the role of libraries in archives and records management. Not all libraries fulfill this role for the Parliament. Where they do, this chapter outlines the role of ICT in facilitating the archiving and records management process, including Records Management systems. ​ Records are an essential tool for organisations in preserving their history and culture, and form a base of information for planning and decision making. ​ They can also be evidence of accountability for government organisations. ​ For Parliaments,​ the records of parliamentary debates, media releases and publications by Parliament and Members may be an important role of the library. ​  Where no such record keeping is currently maintained by the Parliament, it may be an area of initiative by the library.
  
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 The management of archival copies of physical assets requires asset management policies that are different from normal library lending policies. ​ For instance, the library should identify the "​authoritative"​ copy of the item, which normally will not be lent.  To this end, any system developed to support records management needs to follow consistent processes for asset management. ​  These processes include record capture, registration,​ classification,​ security management, appraisal and review, storage, tracking and disposal steps, all as a part of a life cycle of records management, as follows:  ​ The management of archival copies of physical assets requires asset management policies that are different from normal library lending policies. ​ For instance, the library should identify the "​authoritative"​ copy of the item, which normally will not be lent.  To this end, any system developed to support records management needs to follow consistent processes for asset management. ​  These processes include record capture, registration,​ classification,​ security management, appraisal and review, storage, tracking and disposal steps, all as a part of a life cycle of records management, as follows:  ​
  
-**Record Capture processes**– a set of rules governing what records should be kept.   +  * **Record Capture processes**– a set of rules governing what records should be kept.   
-**Registration** - the processes whereby records identified for preservation are assigned a unique identifier and basic description information (such as the date of capture, time, title of the item and source). ​  ​**Classification and indexing** – the secondary processes whereby more extensive metadata capture occurs, including information on retention. ​    +  ​* ​**Registration** - the processes whereby records identified for preservation are assigned a unique identifier and basic description information (such as the date of capture, time, title of the item and source). ​  ​**Classification and indexing** – the secondary processes whereby more extensive metadata capture occurs, including information on retention. ​    
-**Access and security** – the definition of levels of access, usage restrictions for items. ​ This may include information capture on cultural usage rights and policies. ​  +  ​* ​**Access and security** – the definition of levels of access, usage restrictions for items. ​ This may include information capture on cultural usage rights and policies. ​  
-**Appraisal** – integration of the record into review processes for preservation and, where relevant, disposal. ​   +  ​* ​**Appraisal** – integration of the record into review processes for preservation and, where relevant, disposal. ​   
-**Storage** – maintain, handle and store records in accordance with their physical and digital preservation requirements for as long as legally and culturally required. ​   +  ​* ​**Storage** – maintain, handle and store records in accordance with their physical and digital preservation requirements for as long as legally and culturally required. ​   
-**Use and tracking** – processes to ensure that only those who are allowed have relevant access and that such access is tracked where relevant. ​  +  ​* ​**Use and tracking** – processes to ensure that only those who are allowed have relevant access and that such access is tracked where relevant. ​  
-**Disposal** – processes for review and identification of items that can be disposed of, and the migration of data across formats for longer term retention (for example physical to digital).+  ​* ​**Disposal** – processes for review and identification of items that can be disposed of, and the migration of data across formats for longer term retention (for example physical to digital).
  
-Across the breadth of these steps metadata is vital to ensure the management and accessibility of records. ​ Both document management systems and digital library systems will typically have elements of these processes integrated in their workflows. ​ See the last chapter for more details on the characteristics of these systems and their associated workflows.+Across the breadth of these steps metadata is vital to ensure the management and accessibility of records. ​ Both document management systems and digital library systems will typically have elements of these processes integrated in their workflows. ​ See the previous ​chapter for more details on the characteristics of these systems and their associated workflows.
  
  
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 ===== Record keeping metadata ===== ===== Record keeping metadata =====
  
-There may be specific national metadata standards for record keeping that meed to be maintain. ​ For instance the AGLS Metadata standard is used by Australian Government agencies as a standard for description of records and archives (http://​www.naa.gov.au/​records-management/​publications/​AGLS-Element.aspx). ​   Dublin Core is an important metadata framework that can be expressed as Open Archives Metadata (http://​www.openarchives.org/​sfc/​sfc_oams.htm). ​   Many of the digital library systems discussed in the last chapter include capabilities for metadata enhancement of records and objects stored in the system. ​ METS is as well-known schema used for many records and archivesdesigned for digital libraries (http://​www.loc.gov/​standards/​mets/​).+There may be specific national metadata standards for record keeping that meed to be maintain. ​ For instance the AGLS Metadata standard is used by Australian Government agencies as a standard for description of records and archives (http://​www.naa.gov.au/​records-management/​publications/​AGLS-Element.aspx). ​   Dublin Core is an important metadata framework that can be expressed as Open Archives Metadata (http://​www.openarchives.org/​sfc/​sfc_oams.htm). ​   Many of the digital library systems discussed in the previous ​chapter include capabilities for metadata enhancement of records and objects stored in the system. ​ METS is as well-known schema used for many records and archives ​and designed for digital libraries (http://​www.loc.gov/​standards/​mets/​).
  
 ===== Policy decisions around record management ==== ===== Policy decisions around record management ====
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 ===== Record keeping systems ===== ===== Record keeping systems =====
  
-Refer to the last chapter for discussion of records and digital library systems that can support archives management. ​ Core technologies that support good records management are barcoding and RFID.  Barcoding of physical assets is cheap and durable and simplifies the process of undertaking periodic stocktakes/​reviews of assets. ​ RFID can be useful both for tracking and asset review where tracking of items is more critical.+Refer to the previous ​chapter for discussion of records and digital library systems that can support archives management. ​ Core technologies that support good records management are barcoding and RFID.  Barcoding of physical assets is cheap and durable and simplifies the process of undertaking periodic stocktakes/​reviews of assets. ​ RFID can be useful both for tracking and asset review where tracking of items is more critical.
  
  
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 <​pagebreak>​ <​pagebreak>​
  
- ​====== Current developments in social media and Web 2.0 ======+ ​====== ​Chapter 5: Current developments in social media and Web 2.0 ======
 This chapter presents an overview of social media and web 2.0 developments and the common technologies. ​ It explores the ways in which social media is relevant to the Parliamentary library both as a tool for research and as a means of outward projection of the library services. This chapter presents an overview of social media and web 2.0 developments and the common technologies. ​ It explores the ways in which social media is relevant to the Parliamentary library both as a tool for research and as a means of outward projection of the library services.
  
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 Google+ (https://​plus.google.com) - Googles'​ latest response to Facebook, following their failed Wave product, with video chat (hangout). Google+ (https://​plus.google.com) - Googles'​ latest response to Facebook, following their failed Wave product, with video chat (hangout).
  
-There are potential privacy with Google services as there are with most major search engines. ​ The IP address, search keywords and sites visited may all be tracked. ​ Alternatives such as Scroogle (http://​www.scroogle.org & https://​ssl.scroogle.org) leverage Google to yield search results that preserve privacy and without advertisements. ​ They do not pass through to external sites search times used and insulate the searcher from logging and local recording of search terms used.   Other search engines such as ixquick (http://​www.ixquick.com/​) ​formally assert ​the privacy of the search process.+There are potential privacy with Google services as there are with most major search engines. ​ The IP address, search keywords and sites visited may all be tracked. ​ Alternatives such as Scroogle (http://​www.scroogle.org & https://​ssl.scroogle.org) leverage Google to yield search results that preserve privacy and without advertisements. ​ They do not pass through to external sites search times used and insulate the searcher from logging and local recording of search terms used.   Other search engines such as ixquick (http://​www.ixquick.com/​) ​attempt to protect ​the privacy of the search process.
  
 ==== WorldCat ==== ==== WorldCat ====
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 **Standalone software** **Standalone software**
   * Mozilla Thunderbird. ​ http://​www.mozillamessaging.com/​en-US/​thunderbird/​all.html. ​ Mozilla Thunderbird supports an RSS feed.  Indeed most modern email clients now have an RSS reader built in. Mozilla Thunderbird is the most popular open source alternative to Microsoft'​s Outlook.   * Mozilla Thunderbird. ​ http://​www.mozillamessaging.com/​en-US/​thunderbird/​all.html. ​ Mozilla Thunderbird supports an RSS feed.  Indeed most modern email clients now have an RSS reader built in. Mozilla Thunderbird is the most popular open source alternative to Microsoft'​s Outlook.
-  * Tweetdeck. ​ http://​tweetdeck.com|Tweetdeck.  Tweetdeck is a program for organizing and posting to various social media services including Twitter (who now owns Tweetdeck), Facebook, FourSquare, LinkedIn and anything with a Twitter-compatible API (though they haven'​t integrated Google+ as of this writing). Software like this allows easier monitoring of hashtags and lists as well. It is available for desktop clients as well as mobile devices.+  * Tweetdeck. ​ http://​tweetdeck.com. ​ Tweetdeck is a program for organizing and posting to various social media services including Twitter (who now owns Tweetdeck), Facebook, FourSquare, LinkedIn and anything with a Twitter-compatible API (though they haven'​t integrated Google+ as of this writing). Software like this allows easier monitoring of hashtags and lists as well. It is available for desktop clients as well as mobile devices.
 **Wikis** **Wikis**
   * DokuWiki. ​ http://​www.dokuwiki.org/​dokuwiki - is a documentation-oriented Wiki tool with no database requirements - quite easy to install.   * DokuWiki. ​ http://​www.dokuwiki.org/​dokuwiki - is a documentation-oriented Wiki tool with no database requirements - quite easy to install.
-  * MediaWiki. http://​http://​www.mediawiki.org/​wiki/​MediaWiki|MediaWiki. ​ MediaWiki is similar to DocuWiki - oriented to news and RSS.+  * MediaWiki. http://​http://​www.mediawiki.org/​wiki/​MediaWiki. ​ MediaWiki is similar to DocuWiki - oriented to news and RSS.
 **Google Products** **Google Products**
   * Google Reader. ​ http://​reader.google.com. ​ Google Reader is web-based RSS reader, with support for organizing and sharing individual articles and RSS feeds. It's useful for accessing RSS feeds away from the desktop.   * Google Reader. ​ http://​reader.google.com. ​ Google Reader is web-based RSS reader, with support for organizing and sharing individual articles and RSS feeds. It's useful for accessing RSS feeds away from the desktop.
   * Google Scholar. http://​scholar.google.com.au/​. Google Scholar indexes research articles, legal patents legal opinions and journals, providing a free vehicle for citation-based searching.   * Google Scholar. http://​scholar.google.com.au/​. Google Scholar indexes research articles, legal patents legal opinions and journals, providing a free vehicle for citation-based searching.
   * Google Books. ​ http://​books.google.com/​. ​ Google Books provides access to books, with reviews, cover art, related works, tag clouds of terms in the work, bibliographic information (including subject relationships) sample pages of scans, links to commercial providers of the work and "find in a library"​ - linking to WorldCat.   * Google Books. ​ http://​books.google.com/​. ​ Google Books provides access to books, with reviews, cover art, related works, tag clouds of terms in the work, bibliographic information (including subject relationships) sample pages of scans, links to commercial providers of the work and "find in a library"​ - linking to WorldCat.
-  * Google Maps.  http://​maps.Google.com|Google Maps.  Google Maps provides a search tool for not only location discovery but also for searching about places, people and things, ​ including an extensible API that allows integration with your own website.+  * Google Maps.  http://​maps.Google.com. ​ Google Maps provides a search tool for not only location discovery but also for searching about places, people and things, ​ including an extensible API that allows integration with your own website.
   * Google Blog.  http://​blogsearch.google.com/​. ​ Google Blog.  http://​blogsearch.google.com/​ - provides a search engine indexing blogs specifically.   * Google Blog.  http://​blogsearch.google.com/​. ​ Google Blog.  http://​blogsearch.google.com/​ - provides a search engine indexing blogs specifically.
   * Google News.  http://​news.google.com.au/​. ​ Google News provides a search engine and news feed from news sources around the world.   * Google News.  http://​news.google.com.au/​. ​ Google News provides a search engine and news feed from news sources around the world.
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 **Alternatives** ​ **Alternatives** ​
   * Scroogle. ​ http://​www.scroogle.org. ​ Scroogle leverages Google to yield search results that preserve privacy and without advertisements.   * Scroogle. ​ http://​www.scroogle.org. ​ Scroogle leverages Google to yield search results that preserve privacy and without advertisements.
-  * Ixquick. ​ http://​ixquick.com/​|ixquick.   This search engine has protections for the privacy of the search process.+  * Ixquick. ​ http://​ixquick.com/​. ​  This search engine has protections for the privacy of the search process.
   * Ning.  http://​ning.com/​. ​  Ning is a (commercial) tool to create your own social networking site.   * Ning.  http://​ning.com/​. ​  Ning is a (commercial) tool to create your own social networking site.
   * WorldCat. ​ http://​www.worldcat.org. ​ WorldCat is OCLC's interlinking catalogue of books.   * WorldCat. ​ http://​www.worldcat.org. ​ WorldCat is OCLC's interlinking catalogue of books.
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 There is considerable room for risk, mistakes and failure in an area for which there are poorly defined rules for etiquette and behaviour. ​  The Parliamentary library has the potential to play a role in facilitating the effective introduction and use of these tools in the Parliamentary environment and to make resources available to Parliamentary members and their staff to use and understand these services. There is considerable room for risk, mistakes and failure in an area for which there are poorly defined rules for etiquette and behaviour. ​  The Parliamentary library has the potential to play a role in facilitating the effective introduction and use of these tools in the Parliamentary environment and to make resources available to Parliamentary members and their staff to use and understand these services.
- 
- 
- 
- 
- 
  
  
 <​pagebreak>​ <​pagebreak>​
-====== Impact measures and statistics ======+====== ​Chapter 6: Impact measures and statistics ======
  
 Library statistics are an important means for library self assessment and performance management. ​ Methodologies for gathering and harnessing library statistics have a long track record in major western countries. ​ The EU project LibEcon2000 (http://​www.libecon.org/​) set a regional direction for consistent data collection for library statistics, which itself facilitates measurement of performance at the national level through the use of consistent statistics. ​ The Global Centre for ICT in conjunction with the Parliamentary Libraries Section of IFLA has similarly undertaken regular surveys of Parliamentary libraries whose information provides valuable feedback for libraries in setting their direction. ​ The recently promulgated Manifesto for Statistics published by IFLA clearly sets out the importance of statistics in supporting the library within the Parliament. ​ Statistics serve several purposes: to provide evidentiary support of the ways in which the library fulfills its role, to guide the library in decision making about investment in service delivery (and budgetary planning), and to guide progressive improvement of service delivery. Library statistics are an important means for library self assessment and performance management. ​ Methodologies for gathering and harnessing library statistics have a long track record in major western countries. ​ The EU project LibEcon2000 (http://​www.libecon.org/​) set a regional direction for consistent data collection for library statistics, which itself facilitates measurement of performance at the national level through the use of consistent statistics. ​ The Global Centre for ICT in conjunction with the Parliamentary Libraries Section of IFLA has similarly undertaken regular surveys of Parliamentary libraries whose information provides valuable feedback for libraries in setting their direction. ​ The recently promulgated Manifesto for Statistics published by IFLA clearly sets out the importance of statistics in supporting the library within the Parliament. ​ Statistics serve several purposes: to provide evidentiary support of the ways in which the library fulfills its role, to guide the library in decision making about investment in service delivery (and budgetary planning), and to guide progressive improvement of service delivery.
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 An important resource for the library is the IFLA Library Statistics Manifesto (see Resources below). An important resource for the library is the IFLA Library Statistics Manifesto (see Resources below).
  
 +<​pagebreak>​
  
 ===== Measuring resource use ===== ===== Measuring resource use =====
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 Usage statistics can give you a good indication over time of the important parts of your websites (intranet, extranet and Internet). ​ There are many tools that allow you to analyse these usage statistics (see the resources section below). ​   The following are some guidelines on reviewing these statistics: Usage statistics can give you a good indication over time of the important parts of your websites (intranet, extranet and Internet). ​ There are many tools that allow you to analyse these usage statistics (see the resources section below). ​   The following are some guidelines on reviewing these statistics:
  
-* Page hits are useful as a relative measure over time and to measure the relative popularity of different pages and sections of the site.  They are not an indication of the number of users, since much usage may be masked by web site caches. +  ​* Page hits are useful as a relative measure over time and to measure the relative popularity of different pages and sections of the site.  They are not an indication of the number of users, since much usage may be masked by web site caches. 
-* Customer visit figures are an approximation of the number of unique customers visiting your site.  They rely on the web server logs to give sufficient information to estimate which pages a single customer has used over time (as distinct from usage by discrete different customers). ​   +  * Customer visit figures are an approximation of the number of unique customers visiting your site.  They rely on the web server logs to give sufficient information to estimate which pages a single customer has used over time (as distinct from usage by discrete different customers). ​   
-* Usage by hour of day - this information can be very useful in measuring times during which your website receives peak usage during the week. +  * Usage by hour of day - this information can be very useful in measuring times during which your website receives peak usage during the week. 
-* Referring information - when provided by your web logs can give useful statistics on where customers came *from* to reach your website +  * Referring information - when provided by your web logs can give useful statistics on where customers came *from* to reach your website 
-* Search keywords and phrases - gives an indication of topic areas used by customers using your site+  * Search keywords and phrases - gives an indication of topic areas used by customers using your site
  
 It is particularly worth reviewing changes in statistics usage patters before and after major website changes. It is particularly worth reviewing changes in statistics usage patters before and after major website changes.
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 An example of an annual report is presented in the Case Study below. An example of an annual report is presented in the Case Study below.
  
 +<​pagebreak>​
 ===== Case Studies ===== ===== Case Studies =====
  
 <note tip> <note tip>
  
-The Parliament of Australia library undertook a DeLphi ​study as a means of assessing current perceptions and expectations for their Reference services. ​ The report was published in the IFLA journal in the following report:+The Parliament of Australia library undertook a Delphi ​study as a means of assessing current perceptions and expectations for their Reference services. ​ The report was published in the IFLA journal in the following report:
  
 <​blockquote>​Missingham,​ Roxanne. ​ "​Parliamentary library and research services in the 21st century: A Delphi study"​. ​ doi: 10.1177/​0340035210396783. ​ IFLA Journal March 2011 vol. 37 no. 1 52-61. ​ http://​ifl.sagepub.com/​content/​37/​1/​52.full.pdf+html <​blockquote>​Missingham,​ Roxanne. ​ "​Parliamentary library and research services in the 21st century: A Delphi study"​. ​ doi: 10.1177/​0340035210396783. ​ IFLA Journal March 2011 vol. 37 no. 1 52-61. ​ http://​ifl.sagepub.com/​content/​37/​1/​52.full.pdf+html
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 </​note>​ </​note>​
 +<​pagebreak>​
  
 ====== Glossary ====== ====== Glossary ======
Line 1945: Line 1959:
  
 ====== Further Reading and Resources ====== ====== Further Reading and Resources ======
 +
 +===== Document Delivery =====
 +  * Balnaves, E. (2005), '​Systematic Approaches to Long Term Digital Collection Management.'​ //Literary and Linguistic Computing//,​ 20(4): p. 399-413.
 +  * Balnaves, E. (2007), '​Ensuring equitable participation in a resource-sharing network?: Gratisnet case study.'​ //​Australian Academic and Research Libraries//,​ 38(4): p. 252-7.
 +  * Interlibrary Loan Application Standards Maintenance Agency (1997), 'An Introduction to the ISO InterLibrary Loan Application Standards'​ //ISO ILL Protocol Standards//,​ viewed 17 April 2011, http://​www.collectionscanada.gc.ca/​iso/​ill/​standard.htm.
 +  * 'ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Service Definition'​ (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=22247
 +  * 'ISO 10161-1:​1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification'​ (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=22248
 +  * 'ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2' (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=21389
 +
  
  
 ===== Library Management and Services ===== ===== Library Management and Services =====
   * AGORA (2011), //​Agora-parl.org:​ Portal for Parliamentary Development//,​ AGORA Partners, viewed 18 October 2011, http://​www.agora-parl.org/​   * AGORA (2011), //​Agora-parl.org:​ Portal for Parliamentary Development//,​ AGORA Partners, viewed 18 October 2011, http://​www.agora-parl.org/​
 +  * Alford, D. (2002), '​Negotiating and Analyzing Electronic License Agreements'​ //Law Library Journal//, 94(4): p. 621-644.
 +  * Ayre, C., & Muir, A. (2004), 'The Right to Preserve: The Rights Issues of Digital Preservation.'​ //D-Lib Magazine//, 10(3)(March).
 +  * Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation.'​ //​Australian Academic and Research Libraries//,​ 39(1): p. 1-13.
   * Cuninghame, K. (2009), //​Guidelines for Legislative Libraries//,​ 2nd edition, De Gruyter Saur, Munich.   * Cuninghame, K. (2009), //​Guidelines for Legislative Libraries//,​ 2nd edition, De Gruyter Saur, Munich.
   * Ellis, S., Heaney, M., Meunier, P. & Poll, R. (2009), '​Global Library Statistics'​ //IFLA Journal// 35(2), p. 123-130, viewed 18 October 2011, http://​archive.ifla.org/​V/​iflaj/​IFLA-Journal-2-2009.pdf   * Ellis, S., Heaney, M., Meunier, P. & Poll, R. (2009), '​Global Library Statistics'​ //IFLA Journal// 35(2), p. 123-130, viewed 18 October 2011, http://​archive.ifla.org/​V/​iflaj/​IFLA-Journal-2-2009.pdf
 +  * Keast, D., & Balnaves, E. (2009), 'Open source systems bring Web 2.0 to special libraries.'​ In //​International Conference of Medical Libraries//,​ Brisbane, viewed 19 October 2011, http://​espace.library.uq.edu.au/​view/​UQ:​179870
   * IFLA Statistics and Evaluation Section (2010), //IFLA Library Statistics Manifesto//,​ viewed 10 October 2011, http://​www.ifla.org/​publications/​ifla-library-statistics-manifesto   * IFLA Statistics and Evaluation Section (2010), //IFLA Library Statistics Manifesto//,​ viewed 10 October 2011, http://​www.ifla.org/​publications/​ifla-library-statistics-manifesto
   * Missingham, R. (2011), '​Parliamentary library and research services in the 21st century: A Delphi study' //IFLA Journal// 37(1), p. 52-61.   * Missingham, R. (2011), '​Parliamentary library and research services in the 21st century: A Delphi study' //IFLA Journal// 37(1), p. 52-61.
Line 1956: Line 1983:
   * RUSA MARS/RSS Virtual Reference Committee (2010), //​Implementing and Maintaining Virtual Reference Services//, American Library Association,​ viewed 18 October 2011, http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​resources/​guidelines/​virtual-reference-se.pdf ​   * RUSA MARS/RSS Virtual Reference Committee (2010), //​Implementing and Maintaining Virtual Reference Services//, American Library Association,​ viewed 18 October 2011, http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​resources/​guidelines/​virtual-reference-se.pdf ​
   * Watt, I. (2010), '​Changing visions of parliamentary libraries: ​ From the Enlightenment to Facebook'​ //IFLA Journal// 36(1), p. 47-60.   * Watt, I. (2010), '​Changing visions of parliamentary libraries: ​ From the Enlightenment to Facebook'​ //IFLA Journal// 36(1), p. 47-60.
-===== Library Software and Systems ===== +
-  * Babao, P. (2008), //​PhpMyLibrary//,​ viewed 18 January 2008, http://​www.phpmylibrary.org/​ DEADLINK!! +
-  * Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation'​ //​Australian Academic and Research Libraries// 39(1), p. 1-13. +
-  * Bülow, A.E. & Ahmon, J. (2011), //Preparing Collections for Digitization//​ Facet, London.  +
-  * Breeding, M. (2008), 'Major Open Source ILS Products'​ //Library Technology Reports// 44(8) p. 16-31f. +
-  * Breeding, M. (2008), 'Open Source Library Automation: Overview and Perspective'​ //Library Technology Reports// 44(8) p. 5-10. +
-  * Breeding, M. (2011), //Library Technology Reports//, viewed 18 October 2011, http://​www.librarytechnology.org/​LibraryTechnologyReports.pl +
-  * Chalon, P. X., Alexandre-Joaquim,​ L. et al. (2005), 'Open your mind! Selecting and implementing an integrated library system:the open-source opportunity'​ 10th European Conference of Medical and Health Libraries, Cluj-Napoca , Romania, 11th-16th September 2005. +
-  * '​Gnuteca'​ (2008), Cooperativa de Soluções Livres, viewed 18 October 2011, http://​www.gnuteca.org.br/​ +
-  * Dorman, D. (2004), 'The Case for Open Source Software in the Library Market'​ //​Ubiquity//​ 4(47). +
-  * '​Evergreen'​ (2008), Georgia Public Library Service, viewed 18 January 2008, http://​www.open-ils.org/​ +
-  * '​Koha'​ (2008), Koha Development Team and Katipo Communications Ltd, viewed 18 January 2008 http://​www.koha.org/​ +
-  * '​PMB'​ (2008), PMB Services, viewed 18 January 2008, http://​www.pizz.net/​ +
-  * '​Emilda'​ (2008), Realnode Ltd, viewed 18 January 2008, http://​www.emilda.org/​ +
-  * Stevens, D. & Stetson, M. (2008), //​OpenBiblio//,​ viewed 18 January 2008, http://​obiblio.sourceforge.net/​+
 ===== Standards ===== ===== Standards =====
- 
- 
  
 ==== Cataloguing & Metadata ==== ==== Cataloguing & Metadata ====
Line 1979: Line 1990:
   * 'MARC Standards'​ (2011), Library of Congress - Network Development and MARC Standards Office, viewed 18 October 2011, http://​www.loc.gov/​marc/​   * 'MARC Standards'​ (2011), Library of Congress - Network Development and MARC Standards Office, viewed 18 October 2011, http://​www.loc.gov/​marc/​
   * '​Universal Bibliographic Control and International MARC Core Programme'​ (2004), International Federation of Library Associations,​ viewed 18 October 2011, http://​archive.ifla.org/​VI/​3/​ubcim.htm   * '​Universal Bibliographic Control and International MARC Core Programme'​ (2004), International Federation of Library Associations,​ viewed 18 October 2011, http://​archive.ifla.org/​VI/​3/​ubcim.htm
-==== Electronic Resources ==== 
-  * 'TEI - Text encoding initiative'​ (2011), TEI Consortium, viewed 18 October 2011, http://​www.tei-c.org/​index.xml 
-  * Wikipedia contributors (2011) '​EPUB'​ //​Wikipedia,​ The Free Encyclopedia//,​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=EPUB&​oldid=456038840 
-  * Wikipedia contributors (2011) '​Portable Document Format'​ //​Wikipedia,​ The Free Encyclopedia//,​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=Portable_Document_Format&​oldid=455816838 
- 
  
 ==== Classification ==== ==== Classification ====
Line 1990: Line 1996:
   * '​Library of Congress Classification'​ (2011), The Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​catdir/​cpso/​lcc.html   * '​Library of Congress Classification'​ (2011), The Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​catdir/​cpso/​lcc.html
   * Zhang, Q., Liu, X. & Wang, D. (1996) '​Contemporary Classification Systems and Thesauri in China' //62nd IFLA General Conference - Conference Proceedings//,​ viewed 18 October 2011, http://​www.ifla.org/​IV/​ifla62/​62-qiyz.htm   * Zhang, Q., Liu, X. & Wang, D. (1996) '​Contemporary Classification Systems and Thesauri in China' //62nd IFLA General Conference - Conference Proceedings//,​ viewed 18 October 2011, http://​www.ifla.org/​IV/​ifla62/​62-qiyz.htm
-==== Document Delivery ==== 
-  * Interlibrary Loan Application Standards Maintenance Agency (1997), 'An Introduction to the ISO InterLibrary Loan Application Standards'​ //ISO ILL Protocol Standards//,​ viewed 17 April 2011, http://​www.collectionscanada.gc.ca/​iso/​ill/​standard.htm. 
-  * 'ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Service Definition'​ (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=22247 
-  * 'ISO 10161-1:​1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification'​ (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=22248 
-  * 'ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2' (1997), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=21389 
  
 +==== Electronic Resources ====
 +  * '​Sustainability of Digital Formats Planning for Library of Congress Collections:​ WARC, Web ARChive file format'​ (2008), Library of Congress, viewed 5 January, http://​www.digitalpreservation.gov/​formats/​fdd/​fdd000236.shtml
 +  * 'TEI - Text encoding initiative'​ (2011), TEI Consortium, viewed 18 October 2011, http://​www.tei-c.org/​index.xml
 +  * Wikipedia contributors (2011) '​EPUB'​ //​Wikipedia,​ The Free Encyclopedia//,​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=EPUB&​oldid=456038840
 +  * Wikipedia contributors (2011) '​Portable Document Format'​ //​Wikipedia,​ The Free Encyclopedia//,​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=Portable_Document_Format&​oldid=455816838
  
  
 ==== Library registries ==== ==== Library registries ====
    * Global Registries Organisation (2009), 'The Registry Interchange Format - Collections and Services (RIF-CS)'​ //Global Registries//​ viewed 18 October 2011, http://​www.globalregistries.org/​rifcs.html    * Global Registries Organisation (2009), 'The Registry Interchange Format - Collections and Services (RIF-CS)'​ //Global Registries//​ viewed 18 October 2011, http://​www.globalregistries.org/​rifcs.html
-   * ISO 2146: An ISO standard ​for registries of library organisationsSEPARATE FROM GLOBAL REGISTRIES?+   ​* ​'ISO 2146:2010 Information and documentation - Registry services ​for libraries and related organizations'​ (2010), International Organization for Standardization,​ viewed 19 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?csnumber=44936
  
 ==== Metadata ==== ==== Metadata ====
 +  * 'DCMI Specifications'​ (2011), Dublin Core Metadata Initiative, viewed 18 October 2011, http://​dublincore.org/​specifications/​  
 +  * '​Extensible Markup Language (XML)' (2011), W3C, viewed 18 October 2011, http://​www.w3.org/​XML 
 +  * International Press Telecommunications Channel (2011), 'IPTC Web - News Exchange Formats - Which NewsML standard do you want?' viewed 18 October 2011, http://​www.iptc.org/​cms/​site/​single.html?​channel=CH0087&​document=CMS1206527546450
   * 'MARC 21 XML Schema'​ (2011), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​marcxml/ ​   * 'MARC 21 XML Schema'​ (2011), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​marcxml/ ​
-  * 'DCMI Specifications' (2011), ​Dublin Core Metadata Initiative, viewed 18 October 2011, http://dublincore.org/specifications+  * 'Metadata Encoding and Transmission Standard: METS' (2011), ​Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/mets
   * '​Metadata Object Description Schema: MODS' (2010), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​mods/​   * '​Metadata Object Description Schema: MODS' (2010), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​mods/​
-  * '​Metadata Encoding and Transmission Standard: METS' (2011), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​mets 
   * '​PREMIS:​ Preservation Metadata Maintenance Activity'​ (2011), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​premis/​   * '​PREMIS:​ Preservation Metadata Maintenance Activity'​ (2011), Library of Congress, viewed 18 October 2011, http://​www.loc.gov/​standards/​premis/​
-* RDF - Resource Description Framework - RDF is a metadata descriptive framework emerging from the Semantic Web development oriented to complex description of metadata in the form of "​statements"​. ​ In RDF the "​subject"​ is a resource, the "​predicate"​ a property of the resource and the "​object"​ a given value - for example a specific PDF object "​x"​ (Subject) has a subject (predicate) of value Science (object). ​ Fedora commons Digital Library uses RDF as its metadata schema. 
-* OAI/PMH- Open Archives Initiative / Protocol for Metadata Harvesting - is an important metadata schema for Digital Library inter-operability. ​ Crosswalks - or XML schema transformations - are used to implement an OAI/MPH harvesting service for a Digital Library. ​ Most Digital Library systems support OAI/PMH. 
-  * International Press Telecommunications Channel (2011), 'IPTC Web - News Exchange Formats - Which NewsML standard do you want?' viewed 18 October 2011, http://​www.iptc.org/​cms/​site/​single.html?​channel=CH0087&​document=CMS1206527546450 
   * RSS Advisory Board (2009), 'RSS 2.0 Specification'​ viewed 18 October 2011, http://​www.rssboard.org/​rss-specification   * RSS Advisory Board (2009), 'RSS 2.0 Specification'​ viewed 18 October 2011, http://​www.rssboard.org/​rss-specification
-  * '​Extensible Markup Language ​(XML)' (2011), ​W3C, viewed ​18 October 2011, http://www.w3.org/XML+  * Wikipedia contributors ​(2011)'Open Archives Initiative Protocol for Metadata Harvesting'​ //​Wikipedia,​ The Free Encyclopedia//,​ viewed 19 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=Open_Archives_Initiative_Protocol_for_Metadata_Harvesting&​oldid=452500037 
 +  * Wikipedia contributors ​(2011), ​'​Resource Description Framework'​ //​Wikipedia,​ The Free Encyclopedia//​, viewed ​19 October 2011, http://en.wikipedia.org/w/​index.php?​title=Resource_Description_Framework&​oldid=455224714
   * XMLNews.org (1999), '​XMLNews Technical Overview'​ viewed 18 October 2011, http://​www.xmlnews.org/​docs/​tech-overview.html   * XMLNews.org (1999), '​XMLNews Technical Overview'​ viewed 18 October 2011, http://​www.xmlnews.org/​docs/​tech-overview.html
- 
 ==== Reference Desk Management ==== ==== Reference Desk Management ====
   * MOUSS Management of Reference Committee (2004), '​Guidelines for Behavioural Performance of Reference and Information Service Providers'​ American Library Association,​ viewed 18 October 2011, http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​resources/​guidelines/​guidelinesbehavioral.cfm   * MOUSS Management of Reference Committee (2004), '​Guidelines for Behavioural Performance of Reference and Information Service Providers'​ American Library Association,​ viewed 18 October 2011, http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​resources/​guidelines/​guidelinesbehavioral.cfm
-==== RFID==== 
  
 +==== RFID====
   * 'ISO 28560-1:​2011 Information and documentation -- RFID in libraries -- Part 1: Data elements and general guidelines for implementation'​ (2011), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=50996   * 'ISO 28560-1:​2011 Information and documentation -- RFID in libraries -- Part 1: Data elements and general guidelines for implementation'​ (2011), International Organization for Standardization,​ viewed 18 October 2011, http://​www.iso.org/​iso/​iso_catalogue/​catalogue_tc/​catalogue_detail.htm?​csnumber=50996
    
Line 2027: Line 2031:
  
 ==== Service delivery ==== ==== Service delivery ====
 +  * '​Establishing a Service Level Agreement'​ (2005), Microsoft, viewed 18 October 2011, http://​technet.microsoft.com/​en-us/​library/​bb124886%28EXCHG.65%29.aspx
   * '​Information Technology Infrastructure Library'​ (2011) APM Group Ltd., viewed 18 October 2011, http://​www.itil-officialsite.com/  ​   * '​Information Technology Infrastructure Library'​ (2011) APM Group Ltd., viewed 18 October 2011, http://​www.itil-officialsite.com/  ​
 +  * Karten, N. (2008), '​Establishing Service Level Agreements'​ viewed 18 October 2011, http://​www.nkarten.com/​sla.html
   * '​Service Level Agreement and SLA Guide' (2008), viewed 18 October 2011, http://​www.service-level-agreement.net   * '​Service Level Agreement and SLA Guide' (2008), viewed 18 October 2011, http://​www.service-level-agreement.net
-  * 'Your Service Level Agreement Template - A Sample SLA' (2003), viewed 18 October 2011, http://​www.sla-world.com/​framework.htm 
   * Wikipedia contributors (2011), '​Information Technology Infrastructure Library'​ //​Wikipedia,​ The Free Encyclopedia//​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=Information_Technology_Infrastructure_Library&​oldid=456115514   * Wikipedia contributors (2011), '​Information Technology Infrastructure Library'​ //​Wikipedia,​ The Free Encyclopedia//​ viewed 18 October 2011, http://​en.wikipedia.org/​w/​index.php?​title=Information_Technology_Infrastructure_Library&​oldid=456115514
-  ​* Karten, N. (2008), '​Establishing Service Level Agreements'​ viewed 18 October 2011, http://​www.nkarten.com/​sla.html +  * 'Your Service Level Agreement ​Template - A Sample SLA' (2003), viewed 18 October 2011, http://www.sla-world.com/framework.htm
-  ​* 'Establishing a Service Level Agreement'​ (2005), Microsoft, viewed 18 October 2011, http://technet.microsoft.com/en-us/​library/​bb124886%28EXCHG.65%29.aspx+
  
 ===== Software and resources ===== ===== Software and resources =====
Line 2038: Line 2042:
 ==== Digital Libraries ==== ==== Digital Libraries ====
  
-**Digital Library and Digital asset management **+  ​'​Cenatic Activae'​ (2011), Cenatic, viewed 18 October 2011, http://​activae.cenatic.es/​ 
 +  ​Donohue, T. (2011), //​DSpace-Fedora Integration FAQ//, viewed 19 October 2011, https://​wiki.duraspace.org/​display/​DSPACE/​DSpace-Fedora+Integration+FAQ
   * '​DSpace'​ (2011), Duraspace, viewed 18 October 2011, http://​www.dspace.org   * '​DSpace'​ (2011), Duraspace, viewed 18 October 2011, http://​www.dspace.org
 +  * '​EnterMedia DAM Software'​ (2011), EnterMedia Software Inc., viewed 18 October 2011, http://​entermediasoftware.com/​
   * '​EPrints - Digital Repository Software'​ (2011), University of Southampton,​ UK, viewed 18 October 2011, http://​www.eprints.org   * '​EPrints - Digital Repository Software'​ (2011), University of Southampton,​ UK, viewed 18 October 2011, http://​www.eprints.org
   * '​Fedora Repository'​ (2011), Fedora Commons Inc., viewed 18 October 2011, http://​fedora-commons.org   * '​Fedora Repository'​ (2011), Fedora Commons Inc., viewed 18 October 2011, http://​fedora-commons.org
-DSpace and Fedora have announced a project to work together on an approach that allows a DSpace front-end to a Fedora archivehttps://wiki.duraspace.org/display/​DSPACE/​DSpace-Fedora+Integration+FAQ.  ​+  ​'​FocusOPEN Digital Asset Manager'​ (2011), Daydream Interactive Ltd., viewed 18 October 2011, http://www.digitalassetmanager.com/
   * '​Greenstone Digital Library Software'​ (2011), New Zealand Digital Library Project, viewed 18 October 2011,  http://​www.greenstone.org   * '​Greenstone Digital Library Software'​ (2011), New Zealand Digital Library Project, viewed 18 October 2011,  http://​www.greenstone.org
 +  * 'HP TRIM Software'​ (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://​www8.hp.com/​us/​en/​software/​software-product.html?​compURI=tcm:​245-936980&​pageTitle=TRIM-Software
   * '​Kete'​ (2011), ​ Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://​kete.net.nz/​   * '​Kete'​ (2011), ​ Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://​kete.net.nz/​
   * '​KnowledgeTree Online Document Management Software'​ (2011), KnowledgeTree Inc., viewed 18 October 2011, http://​www.knowledgetree.com/​   * '​KnowledgeTree Online Document Management Software'​ (2011), KnowledgeTree Inc., viewed 18 October 2011, http://​www.knowledgetree.com/​
-  * '​Cenatic Activae'​ (2011), Cenatic, viewed 18 October 2011, http://​activae.cenatic.es/​ 
-  * '​EnterMedia DAM Software'​ (2011), EnterMedia Software Inc., viewed 18 October 2011, http://​entermediasoftware.com/​ 
-  * '​FocusOPEN Digital Asset Manager'​ (2011), Daydream Interactive Ltd., viewed 18 October 2011, http://​www.digitalassetmanager.com/​ 
-  * 'HP TRIM Software'​ (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://​www8.hp.com/​us/​en/​software/​software-product.html?​compURI=tcm:​245-936980&​pageTitle=TRIM-Software 
  
 ==== Document Delivery ==== ==== Document Delivery ====
 +  * '​Intersearch Interdocs'​ (2011), Prosentient Systems Pty Ltd., viewed 18 October 2011, http://​www.intersearch.com.au/​
   * 'ISO ILL: The international standard for interlibrary loan' (2011), OCLC, viewed 18 October 2011, http://​www.oclc.org/​isoill/​default.htm   * 'ISO ILL: The international standard for interlibrary loan' (2011), OCLC, viewed 18 October 2011, http://​www.oclc.org/​isoill/​default.htm
-  ​* 'Intersearch Interdocs' (2011), ​Prosentient Systems Pty Ltd., viewed 18 October 2011, http://www.intersearch.com.au/+ 
 +==== Library Software and Systems ==== 
 +  ​Balnaves, E. (2008), ​'Open source library management systems: a multidimensional evaluation' ​//​Australian Academic and Research Libraries// 39(1), p. 1-13. 
 +  * Bülow, A.E. & Ahmon, J. (2011), ​//Preparing Collections for Digitization//​ Facet, London.  
 +  * Breeding, M. (2008), 'Major Open Source ILS Products'​ //Library Technology Reports// 44(8) p. 16-31f. 
 +  * Breeding, M. (2008), 'Open Source Library Automation: Overview and Perspective'​ //Library Technology Reports// 44(8) p. 5-10. 
 +  * Breeding, M. (2011), //Library Technology Reports//, viewed 18 October 2011, http://​www.librarytechnology.org/​LibraryTechnologyReports.pl 
 +  * Chalon, P. X., Alexandre-Joaquim,​ L. et al. (2005), 'Open your mind! Selecting and implementing an integrated library system:the open-source opportunity'​ 10th European Conference of Medical and Health Libraries, Cluj-Napoca , Romania, 11th-16th September 2005. 
 +  * Dorman, D. (2004), 'The Case for Open Source Software in the Library Market'​ //​Ubiquity//​ 4(47). 
 +  * '​Emilda'​ (2008), Realnode ​Ltd, viewed 18 January 2008, http://www.emilda.org/​ 
 +  * '​Evergreen'​ (2008), Georgia Public Library Service, viewed 18 January 2008, http://​www.open-ils.org/​ 
 +  * '​Gnuteca'​ (2008), Cooperativa de Soluções Livres, viewed 18 October 2011, http://www.gnuteca.org.br/​ 
 +  * '​Koha'​ (2008), Koha Development Team and Katipo Communications Ltd, viewed 18 January 2008 http://​www.koha.org/​ 
 +  * '​PMB'​ (2008), PMB Services, viewed 18 January 2008, http://​www.pizz.net/​ 
 +  * Stevens, D. & Stetson, M. (2008), //​OpenBiblio//,​ viewed 18 January 2008, http://​obiblio.sourceforge.net/
  
  
 ==== Reference Desk support ==== ==== Reference Desk support ====
 +  * 'Desk Tracker'​ (2011), Compendium Library Services LLC, viewed 18 October 2011, http://​www.desktracker.com/​
 +  * '​Google Docs' (2011), Google, viewed 18 October 2011, http://​docs.google.com
 +  * '​Google SMS Applications'​ (2011), Google, viewed 18 October 2011, http://​www.google.com/​sms/​
 +  * '​Knowledge Tracker'​ (2011), Compendium Library Services LLC, viewed 18 October 2011, http://​www.knowledgetrackerlib.com/​
   * '​Libraryh3lp'​ (2011), Libraryh3lp,​ viewed 18 October 2011, http://​libraryh3lp.com   * '​Libraryh3lp'​ (2011), Libraryh3lp,​ viewed 18 October 2011, http://​libraryh3lp.com
 +  * '​libstats'​ (2011) viewed 18 October 2011, http://​code.google.com/​p/​libstats/​
 +  * '​LiveZilla Live Help' (2011) LiveZilla GmbH, viewed 18 October 2011, http://​www.livezilla.net. ​ LiveZilla is a free solution with extensibility through commercial extensions (for example statistics). ​ Script-able and flexible.
 +  * 'Lotus Sametime Unyte' (2011), WebDialogs, Inc., viewed 18 October 2011, http://​www.unyte.net
 +  * '​Office'​ (2011), Microsoft, viewed 18 October 2011, http://​office.microsoft.com/​en-au/​
 +  * '​OpenOffice.org - The Free and Open Productivity Suite' (2011), Oracle, viewed 18 October 2011, http://​www.openoffice.org/​
   * '​Pidgin,​ the universal chat client'​ (2011), Pidgin, viewed 18 October 2011, http://​www.pidgin.im   * '​Pidgin,​ the universal chat client'​ (2011), Pidgin, viewed 18 October 2011, http://​www.pidgin.im
-  * 'LiveZilla Live Help' (2011) ​LiveZilla GmbH, viewed 18 October 2011, http://www.livezilla.net.  ​LiveZilla is a free solution with extensibility through commercial extensions ​(for example statistics).  ​Script-able and flexible.+  * 'RefTracker' (2011), AltaRama, viewed 18 October 2011, http://www.altarama.com/​Products/​RefTracker 
 +  * '​Skype' ​(2011), Skype Limited, viewed 18 October 2011, http://​skype.com
   * 'SMS Gateway: Google Voice'​(2011),​ Libraryh3lp,​ viewed 18 October 2011, http://​libraryh3lp.com/​docs/​sms-gateway-google-voice.html   * 'SMS Gateway: Google Voice'​(2011),​ Libraryh3lp,​ viewed 18 October 2011, http://​libraryh3lp.com/​docs/​sms-gateway-google-voice.html
-  * Google SMS.  http://​www.google.com/​sms/​. ​ Google SMS - a new commercial platform from Google providing a framework for building simple apps for SMS submission of requests. +  * 'Windows Live Messenger ​2011' ​(2011), Microsoft, viewed 18 October 2011, http://explore.live.com/windows-live-messenger
-  * Windows Live Messenger.  http://​get.live.com/​messenger/​overview|Windows Live Messenger. ​ Microsoft's free messaging solution. +
-  * Skype. ​ http://​skype.com|. Skype is VOIP-based software for voice and video conferencingproviding in support for desktop viewing. +
-  * Windows Live Messenger.  ​http://get.live.com/messenger/​overview. ​ Microsoft'​s free messaging solution also supports video. +
-  * Unyte. ​ http://​www.unyte.net. ​  An improvement to Skype'​s desktop sharing. +
-  * Open Office. ​ http://​www.openoffice.org/​. ​ Open office is a rich open source office productivity suite. +
-  * Microsoft office. ​ http://​office.microsoft.com/​en-au/.  Microsoft'​s ubiquitous office suite. +
-  * Google docs.  http://​docs.google.com. ​  ​Google docs is a scriptable web-based collaboration environment including document creation. +
-  * LibStats. ​ http://​code.google.com/​p/​libstats/​. ​ Libstats is a simple, free, open source program for collecting reference statistics in the library. +
-  * AltaRama. ​ http://​www.altarama.com/​page/​RefTracker.aspx. ​ RefTracker from AltaRama is a well known commercial package which manages requests for reference help with associated workflow to track the request to fulfillment. +
-  * Desk Tracker. ​ http://​www.desktracker.com/​. ​ Desk Tracker (Compendium Library Services) is acommercial program for logging and helping to manage reference queries. Also see [[http://​www.knowledgetrackerlib.com/​|Knowledge Tracker]] from the same company. +
- +
- +
 ==== E-Resources and Open Access ==== ==== E-Resources and Open Access ====
-  * Directory of Open Access Journals. ​ http://​www.doaj.org/​. ​ DOAJ is a Directory of Open Access Journals. +  * 'Best Free Reference Web Sites Combined Index, 1999-2011 RUSA Machine-Assisted Reference Section (MARS)' (2011), American Library Association,​ viewed 18 October 2011, http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​sections/​mars/​marspubs/​marsbestindex.cfm 
-  * MARS.  ​http://​www.ala.org/​ala/​mgrps/​divs/​rusa/​sections/​mars/​marspubs/​marsbestindex.cfm.  MARS is an index of "​best"​ free reference sources from 2000-2010. +  * '​DigitalBookIndex:​ World'​s Virtual Library'​ (2011), Digital Book Index, viewed 19 October 2011, http://www.digitalbookindex.org 
-  * http://www.eifl.net/.  ​eifl.net ​provides low cost access to e-journale-book and open access resources for developing countries in AfricaAsia and Europe. ​ They support a number of programmes in facilitating promote access to knowledge through licensing arrangementsopen access infrastructure,​ copyright guidance and advocacy and promoting the adoption of open source+  * '​Directory of Open Access Journals ​DOAJ' (2011)Lund University Librariesviewed 18 October 2011http://www.doaj.org/ 
-  * http://www.wikibooks.org. ​ - Wiki Books - contains a large collection of books free for download+  * '​EIFL'​ (2011), Electronic Information for Libraries, viewed 18 October 2011, http://www.eifl.net/ 
-  * http://​www.gutenberg.org.   - Project Gutenburg has 36,000+ e-books for free download A number of e-book formats are supported+  * 'Free eBooks by Project Gutenberg'​ (2011), Project Gutenberg, viewed 19 October 2011, http://​www.gutenberg.org 
-  * http://books.google.com.   ​- ​Google Books has full and partial contents of e-bookssome for purchasesome free for access. +  * '​Gallica digital library'​ (2011)Gallica, Bibliothèque nationale de France, viewed 19 October 2011, http://​gallica.bnf.fr 
-  * http://gallica.bnf.fr|French e-books. ​  - Gallica is a major project by Bibliotheque nationale de France, with French, English, Portuguese and Spanish interface with a broad collection of French books, manuscripts,​ maps, images periodicals and sound recordings+  * '​Google'​ (2011), Google, viewed 19 October 2011, http://​google.com 
-  * http://www.digitalbookindex.org. ​  - Digital book index is an index of English language e-book titles+  * 'Google Books' (2011)Google, viewed 19 October 2011, http://​books.google.com 
-  * http://​www.librostauro.com.ar/​librostauro.php.  - Librostauro Spanish e-book index +  * '​Google Scholar'​ (2011), Google, viewed 19 October 2011, http://scholar.google.com  ​ 
-  * http://manybooks.net.   Many books has > 25,000 e-Booksacross 36 languages +  * '​Libros Tauro' (2004), Libros Tauro, viewed 19 October 2011, http://​www.librostauro.com.ar/​librostauro.php 
-  * http://www.doaj.org. ​  DOAJ is a directory ​of Open Access ​Journals- a directory ​of more than 2000 scientific ​and open access journals across 111 countries and many languages. +  * McClintock, M. (2011), ​//ManyBooks.net//viewed 19 October 2011, http://manybooks.net 
-  * http://​roar.eprints.org/​ Registry of Open Access Repositories ​(ROARa directory of open access repositories. ​ The directory has more than 1,500 repositories. ​ Highlights the importance of inter-operability of online electronic resources. ​ It is International in scope. +  * '​Registry ​of Open Access ​Repositories'​ (2011), School ​of Electronics ​and Computer Science at the University of Southampton,​ viewed 19 October 2011, http://​roar.eprints.org/​ 
-  * http://​www.scirus.com/​.   ​Scirus is a specialized search engine form Elsevier focused on scientific research and researchers. ​ It has has faceted searching that can filter on Digital Libraries. +  * '​Scirus - for scientific information' ​(2011), Elsevier, viewed 19 October 2011, http://​www.scirus.com/​ 
- +  * 'The Complete Discovery Solution'​ (2011)EBSCO IndustriesInc.viewed 19 October 2011, http://​www.ebscohost.com/​discovery 
- +  * 'The Summon Service'​ (2011), Serials Solutions, viewed 19 October 2011, http://www.serialssolutions.com/summon/ 
-  * Summon. ​ http://​www.serialssolutions.com/​summon/​. http://​www.serialssolutions.com/​summon/:​ Summon is designed to provide access to the entirety of a library's collectionbe it journal articlesbooksor media clippingsthrough a single search that provides relevancy-ranked lists of results. This is a product from the Proquest family and is integrated tightly with their databases. +  * '​Wikibooks'​ (2011), The Wikimedia Foundation, viewed 19 October 2011, http://www.wikibooks.org
-  * EBSCO Discovery Service.  ​http://​www.ebscohost.com/​discovery. Another all-in-one package, integrated with EBSCOHost'​s large number of databases. +
-  * Google SearchGoogle Scholar & Google Books.  ​http://google.com  & http://​scholar.google.com & http://http://books.google.com.  As it creates more specialized features, like Google Scholar, Google Maps and customized Google indexes +
- +
 ==== Records Management software ==== ==== Records Management software ====
-  * Accutrac http://​www.ironmtn.com.au/​records/​accutrac/​.  Iron Mountain provide a prodoct focussed on records management. +  * 'Accutrac ​Records Management Software'​ (2011), Iron Mountain Incorporated,​ viewed 19 October 2011, http://​www.ironmtn.com.au/​records/​accutrac/​ 
-  * **EDC RC** - http://​www.docudatasoft.com/​.  ​DocuData Software Corporation’s records and document management solution. +  * 'EDC Record Center Software'​ (2011), ​DocuData Software Corporation, viewed 19 October 2011, http://www.docudatasoft.com/ 
-  * **DHS’s Total Recall** - http://www.dhsworldwide.com/ - DHS records and document management. +  * 'EMC Documentum' (2011), EMC Corporation,​ viewed 19 October 2011, http://​www.emc.com/​domains/​documentum/​index.htm 
-  * **EMC Documentum** - http://​www.emc.com/​domains/​documentum/​index.htm ​- a well known enterprise document management system. +  * '​HP ​TRIM Software'​ (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://​www8.hp.com/​us/​en/​software/​software-product.html?​compURI=tcm:​245-936980&​pageTitle=TRIM-Software 
-  * **TRIM** http://​www8.hp.com/​us/​en/​software/​software-product.html?​compURI=tcm:​245-936980 TRIM is one of the earliest ​and best known commercial enterprise Records ​Management ​systemssupported by Hewlett Packard.+  * 'Total Recall Records Storage ​and Management ​Software'​ (2011)DHS Worldwide, viewed 19 October 2011, http://www.dhsworldwide.com/​
  
  
  
 ==== Tools for the Systems Librarian ==== ==== Tools for the Systems Librarian ====
- +  * '​EZproxy'​ (2011), OCLC, viewed 19 October 2011, http://​www.oclc.org/​ezproxy/​ 
-  * MarcEdit.  ​http://​people.oregonstate.edu/​~reeset/​marcedit/​html/​.   ​MarcEdit (software for MARC data conversion) ​ +  * Reese, T. (2011), //MarcEdit// viewed 19 October 2011, http://​people.oregonstate.edu/​~reeset/​marcedit/​html/​ 
-  * EzProxy .  ​http://www.oclc.org/ezproxy/ - EzProxy (widely used for single sign-on to database services). ​   +  * '​SQuirreL SQL Client'​ (2011), SQuirrel SQL, viewed 19 October 2011, http://squirrel-sql.sourceforge.net
-  * Codeutility ​SQL  ​http://​www.codeutility.com/​Products/​UniversalSQLQueryTool/​UniversalSQLQueryTool.html. Codeutility SQL (Structured Query Language) query tool +  * '​Universal ​SQL Query Tool' (2011), CodeUtility,​ viewed 19 October 2011,  ​http://​www.codeutility.com/​Products/​UniversalSQLQueryTool/​UniversalSQLQueryTool.html 
-  * SQuirrel SQL.  http://​squirrel-sql.sourceforge.net/​. SQuirrel SQL query tool. +  * 'Zebra' (2011), Index Data, viewed 19 October 2011, http://​www.indexdata.com/​zebra
-  * Zebra.  ​http://​www.indexdata.com/​zebra.  "Zebra is a high-performance,​ general-purpose structured text indexing and retrieval engine. It reads structured records in a variety of input formats (e.g.. email, XML, MARC) and allows access to them through exact boolean search expressions and relevance-ranked free-text queries."​ +
- +
 ==== Single Sign On ==== ==== Single Sign On ====
-  * Shibboleth. http://​shibboleth.internet2.edu/​.  An open-source single sign-on software framework. +  * '​EZproxy'​ (2011), OCLC, viewed 19 October 2011, http://www.oclc.org/​ezproxy/​ 
-  * Athens.  ​http://​www.teldan.com/​Templates/​showpage.asp?​DBID=1&​LNGID=1&​TMID=84&​FID=636.  A commercial system which integrates with many current consortia subscription vendors such as EBSCO and Proquest +  * '​Shibboleth'​ (2011), Internet2 Middleware Initiative, viewed 19 October 2011, http://​shibboleth.internet2.edu/​ 
-  * EZProxy. ​ http://www.oclc.org/ezproxy/ http://www.oclc.org/ezproxy/: proxy software widely used by libraries to provide access to underlying IP-address authenticated resources+  * '​Single Sign On (SSO) - Athens' (2008), Teldan Information Systems, viewed 19 October 2011, http://​www.teldan.com/​Templates/​showpage.asp?​DBID=1&​LNGID=1&​TMID=84&​FID=636 
-  * Active Directory - Microsoft's single-sign-on technology +  * Wikipedia contributors,​ (2011), '​Active Directory' ​//Wikipedia, The Free Encyclopedia//, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?​title=Active_Directory&​oldid=455825469 
-  * LDAP - Lightweight Directory Access Protocol: ​a commonly used protocol for single-sign-on to systems - many software packages support LDAP to allow a single authentication on local systems. +  * Wikipedia contributors,​ (2011), ​'​Lightweight Directory Access Protocol' //​Wikipedia,​ The Free Encyclopedia//,​ viewed 19 October 2011, http://en.wikipedia.org/​w/​index.php?​title=Lightweight_Directory_Access_Protocol&​oldid=455374150
  
 ==== Statistics ==== ==== Statistics ====
- +  * Destailleur,​ L. (2008), //AWStats - Free advanced log file analyzer for web, ftp or mail statistics (GNU GPL)//, viewed 19 October 2011, http://​awstats.sourceforge.net/​ 
-  * Google ​analytics. ​ Available at http://​www.google.com/​analytics/​. +  * 'Google ​Analytics'​ (2011), Google, viewed 19 October 2011, http://​www.google.com/​analytics/​ 
-  * Piwik analytics ​ ​Available at http://​piwik.org/​. +  * 'Piwik - Web analytics' (2011), Piwik, viewed 19 October 2011, http://​piwik.org/​.
-  * AWStats open source log analyzer ​ Available at http://​awstats.sourceforge.net/​statistics. +
  
 ==== Project management ==== ==== Project management ====
 +  * '​Basecamp'​ (2011), 37Signals LLC, viewed 19 October 2011 http://​basecamphq.com/​
 +  * '​Microsoft Project 2010' (2010) Microsoft, viewed 19 October 2011,​http://​www.microsoft.com/​project
 +  * '​Project Manager'​ (2011), Project Manager Online Ltd., viewed 19 October 2011, http://​www.projectmanager.com/​
  
-  * [[http://​www.microsoft.com/​project|http://​www.microsoft.com/​project]] Microsoft Project - a commonly used Project management tool from Microsoft 
-  * [[http://​basecamphq.com/​|http://​basecamphq.com/​]] Basecamp - a low cost web-based project management & collaboration tool 
-  * [[http://​www.projectmanager.com/​|http://​www.projectmanager.com/​]] - Project manager - a web based project management / collaboration system ​ 
  
  
Line 2139: Line 2144:
  
  
- +===== Web 2.0 & Web Content Management =====
-====== Web 2.0 & Web Content Management ​======+
  
 ==== About Web 2.0 ==== ==== About Web 2.0 ====
    
-  * Ally, Mohamed and Needham, ​Gill (2010).  ​M-libraries 2: A virtual library in everyone'​s pocket. London, Facet, ​2010+  * Ally, M. & Needham, ​G. (2010), //M-libraries 2: A virtual library in everyone'​s pocket//, Facet, ​London. 
-  * Sayers,Michael P. (2009) ​  "Searching 2.0"​. ​ London: ​Facet Publishing 2009 +  * Blowers, H. (2007), //Learning 2.0 : 23 things you can do to become web 2.0 savvy//, viewed 19 October 2011, http://​plcmclearning.blogspot.com/​ 
-  * Theimer, ​Kate  ​(2010) ​  "Web 2.0 Tools and Strategies for Archives and Local History Collections.  London, Facet, ​2010.+  * Sayers, ​M. (2009), //Searching 2.0//, Facet, ​London. 
 +  * Theimer, ​K. (2010), //Web 2.0 Tools and Strategies for Archives and Local History Collections//, Facet, ​London.
  
 ==== Web 2.0 Searching and RSS ==== ==== Web 2.0 Searching and RSS ====
- +  ​'​Google Blog Search'​ (2011), Google, viewed 19 October 2011, http://blogsearch.google.com/ 
-Mozilla Thunderbird.  ​http://www.mozillamessaging.com/en-US/​thunderbird/​all.html. ​ Mozilla Thunderbird supports an RSS feed.  Indeed most modern email clients now have an RSS reader built in. Mozilla Thunderbird is the most popular open source alternative to Microsoft'​s Outlook. +  * '​Google Books' (2011), Google, viewed 19 October 2011, http://books.google.com 
-  * Tweetdeck.  ​http://tweetdeck.com|Tweetdeck. ​ Tweetdeck is a program for organizing and posting to various social media services including Twitter ​(who now owns Tweetdeck), FacebookFourSquareLinkedIn and anything with a Twitter-compatible API (though they haven'​t integrated Google+ as of this writing). Software like this allows easier monitoring of hashtags and lists as well. It is available for desktop clients as well as mobile devices. +  * '​Google Maps' ​(2011), Googleviewed 19 October 2011, http://maps.google.com 
-  * Google Reader.  ​http://reader.google.com.  Google Reader is web-based RSS reader, with support for organizing and sharing individual articles and RSS feeds. It's useful for accessing RSS feeds away from the desktop. +  * 'Google ​News' (2011), Google, viewed 19 October 2011, http://news.google.com/​ 
-  * Google ​Scholar. ​http://scholar.google.com.au/. Google Scholar indexes research articles, legal patents legal opinions and journals, providing a free vehicle for citation-based searching. +  * 'Google ​Reader'​ (2011), Google, viewed 19 October 2011, http://reader.google.com 
-  * Google ​Books.  ​http://books.google.com/.  ​Google ​Books provides access to books, with reviews, cover art, related works, tag clouds of terms in the work, bibliographic information ​(including subject relationshipssample pages of scanslinks to commercial providers of the work and "find in a library"​ - linking to WorldCat. +  * 'Google ​Scholar' ​(2011), Google, viewed 19 October 2011, http://scholar.google.com 
-  * Google ​Maps.  ​http://maps.Google.com|Google Maps.  ​Google ​Maps provides a search tool for not only location discovery but also for searching about placespeople and things ​including an extensible API that allows integration with your own website. +  * 'Google+' (2011)Google, viewed 19 October 2011, http://plus.google.com/​ 
-  * Google Blog.  ​http://blogsearch.google.com/​.  Google Blog.  ​http://​blogsearch.google.com/ - provides a search engine indexing blogs specifically. +  * '​Ixquick Search Engine'​ (2011), Ixquick, viewed 19 October 2011, http://ixquick.com/ 
-  * Google News.  ​http://news.google.com.au/.  ​Google News provides a search engine and news feed from news sources around the world. +  * '​Mozilla Thunderbird'​ (2011), Mozilla, viewed 19 October 2011, http://www.mozillamessaging.com/en-US/​thunderbird/​all.html 
-  * Google Plus http://plus.google.com/.  Google Plus isGoogle'​s latest foray into social networking. +  * '​Ning'​ (2011), Ning Inc., viewed 19 October 2011, http://ning.com/ 
- +  * 'Scroogle' (2011), Scroogle, viewed 19 October 2011, http://​www.scroogle.org 
-  * Scroogle.  ​http://​www.scroogle.org.  Scroogle leverages Google to yield search results that preserve privacy and without advertisements. +  * '​TweetDeck'​ (2011), TweetDeck, viewed 19 October 2011, http://tweetdeck.com 
-  * Ixquick.  ​http://ixquick.com/​|ixquick. ​  This search engine has protections for the privacy of the search process. +  * '​WorldCat.orgThe World'​s Largest Library Catalog' ​(2011), OCLC, viewed 19 October 2011, http://​www.worldcat.org
-  * Ning http://​ning.com/​. ​  Ning is a (commercialtool to create your own social networking site. +
-  * WorldCat.  ​http://​www.worldcat.org.  WorldCat is OCLC's interlinking catalogue of books. +
- +
 ==== Website content management ==== ==== Website content management ====
- +  ​'​Drupal'​ (2011), Drupal.org, viewed 19 October 2011, http://drupal.org/ 
-  ​Joomla http://www.joomla.org/. Joomla has good language capabilities and a wide range of "​plugins"​ that support functions such as document management for simple document repositories +  * Gohr, A., and the DokuWiki Community (2011), //​DokuWiki//,​ viewed 19 October 2011, http://dokuwiki.org/ 
-  * Drupal http://drupal.org/. Drupal has strong language capabilities but less "off the shelf" setup +  * '​Google Docs' (2011), Google, viewed 18 October 2011, http://docs.google.com 
-  * Sharepoint.  ​http://sharepoint.microsoft.com/​en-us/​Pages/​default.aspx - Microsoft'​s popular corporate intranet and web content management product +  * '​Joomla!'​ (2011), Open Source Matters, Inc., viewed 19 October 2011, http://www.joomla.org/ 
-  * Google Docs http://docs.google.com. ​ Google Docs is Googles newest contribution to their fold - a simple easy web site development tool that includes document collaboration capabilities and some scripting for forms handling+  * '​Kete'​ (2011), Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://kete.net.nz
-  * Wordpress.  ​http://wordpress.org/.  A tool that allows rapid development of well styled sites. +  * 'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://​www.mediawiki.org/​wiki/​MediaWiki 
-  * MediaWiki.  ​http://​www.mediawiki.org/​wiki/​MediaWiki. MediaWiki has limited styling by effective devleopment of collbarorative documentation sites. +  * 'phpBB - Free and Open Source Forum Software'​ (2011), phpBB Limited, viewed 19 October 2011, http://www.phpbb.com/ 
-  * DokuWiki.  ​http://dokuwiki.org/​|DokuWiki]] - DokuWiki is a good tool for documentation sites+  * '​SharePoint'​ (2011), Microsoft, viewed 19 October 2011, http://sharepoint.microsoft.com/en-us/​Pages/​default.aspx 
-  * Kete.  ​http://kete.net.nz/.  Kete is from the originators of the open source [[core#​software|Koha ILMS]], Kete is a "wiki-inspired"​ content management system with more natural support for multimedia than most wiki software. It is open source+  * '​vBulletin'​ (2011), vBulletin Solutions, viewed 19 October 2011, http://www.vbulletin.com/ 
-  * phpbb Forums.  ​http://www.phpbb.com/.  PHPBB is a bulletin board system. ​ It integrates with many content management systems as a tool. +  * '​WordPress'​ (2011), WordPress, viewed 19 October 2011, http://wordpress.org/
-  * vbulletin.  ​http://www.vbulletin.com/.  vbulletin is a proprietary bulleting board system. +
- +
 ==== Wikis ==== ==== Wikis ====
-  * DokuWiki.  ​http://www.dokuwiki.org/​dokuwiki - is a documentation-oriented Wiki tool with no database requirements - quite easy to install. +  * Gohr, A., and the DokuWiki Community (2011), ​DokuWiki, viewed 19 October 2011, http://​dokuwiki.org/​ 
-  * MediaWiki. http://http://​www.mediawiki.org/​wiki/​MediaWiki|MediaWiki. ​ Mediawiki is similar to Docuwiki - oriented to news and RSS. +  * 'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://​www.mediawiki.org/​wiki/​MediaWiki
  
 ==== Accessibility testing ==== ==== Accessibility testing ====
- +  ​'JAWS 12 Downloads'​ (2011), Freedom Scientific, Inc., viewed 19 October 2011, http://​www.freedomscientific.com/​downloads/​jaws/​jaws-downloads.asp 
-  ​Jaws http://​www.freedomscientific.com/​downloads/​jaws/​jaws-downloads.asp|Jaws - a commercial screen reading application +  * 'NVDA' (2011), NV Access Inc., viewed 19 October 2011, http://​www.nvda-project.org
-  * NVDA.  http://​www.nvda-progject.org.  NVDA is a free screen reading application+
  
  
 ~~ODT~~ ~~ODT~~
full.txt · Last modified: 2015/08/03 05:00 (external edit)